Customer Service Representative

Overview

We’re currently looking for a Customer Service Advisor to join our team at our Chester Operation Centre, CH5 2QZ
. Our Customer Service Advisors are a dedicated team that are crucial to our operation, who promptly respond to high volume inbound and outbound calls from our customers, while maintaining our Service Level Agreements and time frames.

They also assist our members and private traders with sales and return queries and provide administrative duties associated with documentation and compliance.

The salary for this position is £27,278 per annum.

• Promptly respond to high volume inbound and outbound calls from customers while maintaining Service Level Agreements and time frames.

• Assist members and private traders with sales and return queries.

• Provide administrative duties associated with documentation and compliance.

• Excellent customer service skills
• Great, clear communication skills, both written and verbal
• Strong attention to detail
• IT literate
• Adaptable, with the ability to multi-task in a fast-paced environment
• Able to work as part of a team

Monday to Friday 8am – 5pm

• 23 days of holiday plus bank holidays, and an extra day for a personal special occasion

• Paid day to volunteer for a charity of your choice
• Healthcare Cash Plan: claim cash back on a range of healthcare products and services including dental, optical, chiropody, and specialist consultations, tests, and scans, and Virtual GP access
• Contributory workplace pension scheme for financial security
• Purchase shares in our global company at a discounted rate
• Cycle to Work Scheme and access to fitness videos and gym discounts
• Life insurance coverage
• Access to deals hub for savings on everyday purchases and family activities