Client & Public Liaison Officer

Position: Client & Public Liaison Officer
Role:
Client and Public Liaison Officer
Rate: £(Apply online only)/day (DOE)

Location:

Chester
 
How do you keep communities informed and engaged while major highway works are taking place? If you enjoy stakeholder engagement, customer communication and working in fast-paced environments, this Client & Public Liaison Officer opportunity could be a great fit.
 
We're recruiting for a freelance Client & Public Liaison Officer to support a highways maintenance contract across the North West. This is an immediate start opportunity offering a competitive day rate on a month-to-month rolling contract.

Job Role
As a Client & Public Liaison Officer, you'll manage customer enquiries, stakeholder communications and public engagement activity linked to planned and reactive highway works. The Client & Public Liaison Officer will work closely with operational teams to deliver clear, timely and customer-focused communications.

Key responsibilities:

· Handling customer enquiries and complaints in line with KPIs

· Producing notices, emails and public communications

· Supporting engagement with councillors, parish councils and community groups

· Monitoring customer feedback and escalating issues where required

· Supporting reporting, KPI tracking and stakeholder updates
 
Requirements

· Experience in customer engagement, communications or stakeholder-facing roles

· Strong written and verbal communication skills

· Ability to manage multiple priorities in a fast-paced environment

· Experience handling customer complaints and escalations
 
Desirable:

· Highways, infrastructure or local authority experience

· CRM or customer case management system experience

· Communications or stakeholder management qualifications
 
We are looking at interviewing for this position immediately, so to be considered please click APPLY NOW or call Luke Clifford on (phone number removed)