Client & Public Liaison Officer

Role:
Client and Public Liaison Officer

Rate: £(Apply online only)/day (DOE)

Location:

Chester

How do you keep communities informed and engaged while major highway works are taking place? If you enjoy stakeholder engagement, customer communication and working in fast-paced environments, this Client & Public Liaison Officer opportunity could be a great fit.

We're recruiting for a freelance Client & Public Liaison Officer to support a highways maintenance contract across the North West. This is an immediate start opportunity offering a competitive day rate on a month-to-month rolling contract.

As a Client & Public Liaison Officer, you'll manage customer enquiries, stakeholder communications and public engagement activity linked to planned and reactive highway works. The Client & Public Liaison Officer will work closely with operational teams to deliver clear, timely and customer-focused communications.

• Handling customer enquiries and complaints in line with KPIs
• Producing notices, emails and public communications
• Supporting engagement with councillors, parish councils and community groups
• Monitoring customer feedback and escalating issues where required
• Supporting reporting, KPI tracking and stakeholder updates

• Experience in customer engagement, communications or stakeholder-facing roles
• Strong written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience handling customer complaints and escalations

• Highways, infrastructure or local authority experience
• CRM or customer case management system experience
• Communications or stakeholder management qualifications