Customer Liaison Officer

Join a leading social housing contractor delivering a major retrofit and decarbonisation programme across the North West. This is a rewarding opportunity to support residents through energy-efficiency improvements that will make homes warmer, greener, and more affordable to run.
As a Customer Liaison Officer, you'll be the key point of contact for residents, ensuring they are informed, supported, and engaged throughout the delivery of planned works.

Key Responsibilities

Arrange and follow up retrofit survey appointments, including no-access properties
Build positive relationships with residents and local communities
Communicate planned works clearly and effectively
Manage customer enquiries, concerns, and complaints professionally
Coordinate property access to support project delivery
Resolve access issues and escalate concerns when required
Maintain accurate records of resident interactions
Support community engagement activities across the programme

What We're Looking For

Previous experience as a Customer Liaison Officer, Resident Liaison Officer, Tenant Liaison Officer, or similar customer-facing role
Strong communication, negotiation, and problem-solving skills
Experience managing sensitive situations and difficult conversations
Good IT skills, including Microsoft Office
Ability to work independently and manage a busy workload
Full UK Driving Licence
Available to start immediately

What's on Offer

12-week temporary contract
Immediate start available
Monday to Friday, 8:00am – 4:30pm
Opportunity to work on a high-profile retrofit programme
Supportive team environment
Meaningful role making a positive impact in local communitiesLocation
Based in Chester, supporting projects across Chester and Stoke. A full UK Driving Licence is essential due to travel requirements.

If this Customer Liaison Officer role sounds like your next opportunity, please apply now or contact Olivia at (url removed)