Zoo Admissions & Guest Services Associate

(Multiple roles available)

An Admissions Assistant is often the first person our visitors come into contact with at the Zoo; whether that be on the day at our Admission Lanes and Ticket Sales windows or via email enquiries and phone calls before a visit. Our Admissions Assistants are also involved in the sale and delivery of commercial products and services. This role includes evening work for events as well as some cleaning duties.

• Temporary contract starting 12th July 2026 until 6th September 2026.
• Rate of pay of £12.71 per hour regardless of age.
• Working on a rota basis with a minimum of 8 hours per week up to a maximum of 40 hours per week. Hours will vary and can be significantly more during busy periods. This includes weekends, bank holidays and evenings.
• Annual leave which accrues based on hours of work.
• Staff pass so you can visit the zoo during your time off, plus complimentary tickets for your friends and family.

• Passionate and engaging; able to deliver exceptional customer service face to face, over the phone and via email.
• Strong communication skills; both verbal and written.
• Organised, with strong IT skills and a good working knowledge of Microsoft Word, Excel and Outlook.
• Experience of EPOS systems and cash handling.
• Confident, flexible and approachable with a proactive, “can do” attitude.
• Comfortable standing for long periods on your feet in a static outdoor environment.

Flexibility in these roles is key as the working pattern will include weekends, mid‑week, bank holidays and evenings until 10pm during events to cover all needs of the business.

Shortlisting of applications and interviews for the role will take place while the advert is live; the advert will close once the successful candidate is found. Candidates are therefore encouraged to submit applications as soon as possible.