Customer Liaison Officer

Resident Liaison Officer

An exciting opportunity for an experienced Resident Liaison Officer to support projects across the Chester & Stoke area. This role is initially offered on a 4‑week temporary basis, with the possibility of extension.

Location:

Chester & Stoke

Contract:

Temporary (initial 4 weeks, with potential to extend)

Hours:

Monday‑Friday, 8:00am‑4:30pm

Rate: £15 - £18 per hour (dependent on experience)

• Lead resident and community engagement activities and build strong local relationships
• Communicate clearly with residents about upcoming works, timelines, and expectations
• Act as the main point of contact for resident enquiries, concerns, and feedback
• Coordinate access arrangements to support project delivery
• Resolve access or resident‑related issues promptly, escalating where appropriate
• Maintain accurate records of communications, access agreements, and issue resolution

• Previous experience in a face‑to‑face customer service role
• Ability to handle sensitive situations with professionalism and empathy
• Strong communication, resilience, and negotiation skills
• Proficient in Microsoft Office
• Full UK driving licence and access to a vehicle

• Previous experience as a Customer Liaison Officer, Tenant Liaison Officer, or Resident Liaison Officer
• Experience working within the social housing sector

• Competitive pay (£15‑£18 per hour) dependent on experience
• Mileage expenses for business travel
• Opportunity to work on meaningful community‑focused projects
• Potential for contract extension or permanent employment

The role will require travel between sites; candidates must have access to their own vehicle. Mileage expenses can be claimed.