Customer Liaison Officer

Join a leading social housing contractor in a rewarding role that puts residents at the heart of major retrofit and decarbonisation projects. This Customer Liaison Officer position offers the opportunity to work on a large-scale programme improving the energy efficiency of homes across the North West, helping residents understand and engage with works that will make their homes warmer, more sustainable, and more cost-effective to run.

This is a 4-week temporary contract with an immediate start available, offering consistent work with a well-established social housing contractor. You'll act as the key link between residents, communities, and operational teams, ensuring customers are kept informed, supported, and engaged throughout the delivery of works. We'd love to hear from anyone with a background as a Customer Liaison Officer, Resident Liaison Officer, Tenant Liaison Officer, Housing Officer, Customer Service Advisor, Community Engagement Officer, or someone with experience working within social housing, property services, construction, or retrofit environments.

As a Customer Liaison Officer, you will be:
Proactively following up on no-access properties to arrange retrofit survey appointments Acting as the main point of contact for residents throughout the programme Delivering clear and effective communication regarding planned works Building positive relationships with residents and local communities Managing customer enquiries, concerns, and complaints professionally and empathetically Coordinating access arrangements to support project delivery Resolving access-related issues and escalating concerns where appropriate Maintaining accurate records of resident communications and project activity Supporting community engagement initiatives across the programme I'd love to speak to anyone who has:
Previous experience working as a Customer Liaison Officer, Resident Liaison Officer, or in a similar customer-facing role Strong communication and stakeholder management skills Experience handling sensitive situations and difficult conversations Excellent negotiation and problem-solving abilities Good IT skills, including Microsoft Office The ability to work independently and manage a busy workload Key requirements for this Customer Liaison Officer role:
Previous Customer Liaison Officer experience Full UK Driving Licence Ability to start immediately Strong customer service and community engagement skills Desirable experience:
Previous experience within the Social Housing sector Experience supporting planned works, retrofit, decarbonisation, or maintenance programmes The role is offering the following benefits: 4-week temporary contract Immediate start available Monday to Friday working pattern (8:00am 4:30pm) Opportunity to work on a major retrofit and decarbonisation programme Experience working with a leading social housing contractor Resident-focused role with a strong community impact Supportive and collaborative working environment Travel & Location This role is based in Chester , supporting projects across the Chester and Stoke regions.

Due to the nature of the role, a full UK Driving Licence is essential. If this Customer Liaison Officer role sounds like your next opportunity, please apply now or contact Olivia at