Customer Relationship Consultant

Hours: Permanent, full time, 36 hours per week to support branch operating hours.

Salary: £26,750 per annum.

Closing date: Fri, 26 Jun 2026.

We are the fourth biggest building society in the UK and a mutual organisation. We are owned by our members, not shareholders.

Our purpose is to help more people have a home, to save for life ahead and to support long‑term financial wellbeing. We value diverse colleagues and offer a supportive work environment.

• Engage with customers, asking great questions to understand their needs and tailor solutions.
• Act as the first point of contact for customers in branch, with enthusiasm and a desire to help.
• Conduct ‘My Review’ appointments face‑to‑face, virtually, or by telephone.
• Proactively contact customers by phone to identify and discuss their needs.
• Educate customers on a range of products and services and about communication channels.
• Use internal systems to keep accurate records and ensure vulnerable customers are identified and supported.
• Adhere to policies, standards, controls and limits of authority.

• Previous customer‑interaction experience, preferably in banking, building society, retail, food & beverage, hospitality or health/care.
• A passion for delivering exceptional service and a willingness to go above and beyond.
• Strong communication skills and the ability to influence different audiences.
• Ability to work well with others, manage time efficiently and respond quickly during busy periods.
• Adaptability, openness to learning new skills, and a one‑team mindset.
• Comfort with a variety of activities and support for vulnerable customers.

• Permanent position, 36 hours per week.
• Salary: £26,750 per annum.
• Annual discretionary bonus scheme.
• 25 days standard annual leave + bank holidays, with an additional day per year of service up to 30 days after five years.
• Holiday trading scheme to buy/sell additional leave days.
• Generous employer‑matched pension contributions – up to 10%.
• Access to benefits portal, Employee Assistance Programme, discount platform, and paid volunteering days.
• Colleague mortgage and savings accounts, private medical insurance, and a salary sacrifice scheme for hybrid/electric cars.
• Commitment to training and development.

We care about sustainability and look to the long‑term for both colleagues and customers. We support growth, innovation, and a culture that places customers at the heart of everything we do.