Temp - Customer Liaison Officer

Customer Liaison Officer – Temporary (until November) – Chester.

We are looking for someone who can interview and start immediately.

Core working hours:
Monday to Friday 8am-4:30pm.

Fortem has partnered with Sanctuary covering Chester and Stoke regions to deliver an ambitious carbon reduction and net-zero programme, transforming the energy efficiency of properties in the north. The role is ideally based in Chester.

• Proactively follow up on no-access properties to arrange retrofit survey appointments.
• Lead resident and community engagement initiatives, building strong relationships with local communities.
• Deliver clear and effective communication to customers and residents about the nature and scope of works.
• Act as the main point of contact for residents, addressing enquiries and concerns professionally and empathetically.
• Coordinate access arrangements to ensure works are delivered smoothly and on schedule.
• Resolve access-related or resident issues promptly, escalating where necessary to ensure timely solutions.
• Maintain accurate records of communications, access arrangements, and issue resolutions for project documentation.

• Previous experience of working in a similar role.
• Ability to deal with sensitive situations.
• Resilience and strong negotiation skills.
• Proficiency in Microsoft Office.
• Full driving licence.
• Experience of working within the social housing sector.

• Temporary benefits apply.
• Mileage is paid.

We believe in equality, diversity and respect for all and encourage applications from all sectors of the community.