Customer Account Manager

Join a growing, family-owned engineering business with a loyal and growing customer base

Office-based role on the Wirral, completely inbound activity

Varied position combining customer service, sales support, and coordination

Friendly, close-knit team with regular social events

Customer Account Manager

The Role:

• Prepare and issue accurate quotations
• Manage inbound telephone and email enquiries from customers and suppliers
• Process customer orders
• Provide product and pricing information to customers.
• Build and maintain strong customer relationships through excellent customer service.
• Liaise closely with the warehouse and inventory teams to ensure orders are fulfilled and delivered on time.
• Resolve customer queries and identify suitable solutions.
• Working hours 8.30am - 5.00pm

Requirements:

Around 2 years experience in a B2B customer service or sales role

Strong organisational skills and attention to detail

Confident, engaging telephone manner

Must have strong IT skills, intermediate Excel

A team player who enjoys a collaborative environment

The Package:

27,000 - 33,500 basic salary (DoE)

21 days holiday increasing by one every year + Bank Holidays

Bonus scheme after qualifying period

Free onsite parking

The Company:

A well-established and expanding global manufacturer of industrial electrical products, supporting electrical contractors and manufacturers across multiple sectors. Known for exceptional service, strong values, and a supportive team culture.

Location: Birkenhead, Ellesmere Port, Runcorn, Chester