Service Advisor

Evans Halshaw Ford, Bretton

Basic salary of £28,665 with an OTE of £41,807, pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services.

As a Service Advisor at Ford you’ll be the trusted link between our customers and workshop, ensuring every visit is seamless, transparent, and stress-free. With a strong focus on customer care and aftersales performance, you’ll help maximise revenue through Vehicle Health Checks, service plan sales and additional aftercare products.

Working with Ford means joining a brand that’s built its reputation on reliability, innovation and commitment to exceeding customer expectations. You’ll play a vital role in delivering the highest standards of service whilst being supported by a team that’s committed to your development and success. We’re looking for a Service Advisor who combines great people skills with a proactive sales mindset, someone who thrives in a fast‑paced environment and is confident in building lasting trust with our customers.

• Act as a key point of contact for our service customers, guiding them through their service journey from check-in to post-visit follow-up

• Build genuine trust by having an in‑depth understanding of each customer’s needs and advising them on safety‑critical repairs, maintenance work and manufacturer recommendations, ensuring they receive a clear understanding of the care their vehicles deserve

• Confidently promote and sell red and amber work identified through the electronic vehicle health check, helping customers make informed decisions that keep their vehicles safe, legal and roadworthy

• Proactively support customer retention by promoting Service Care Plans, forward‑booking future work and offering tailored aftersales solutions

• Collaborating closely with our skilled Technicians to ensure efficient and timely repairs that exceed customer expectations, keeping customers fully updated along the way

• Manage service functions such as courtesy car bookings, collections/deliveries and effective appointment scheduling to keep operations running smoothly

• Building your knowledge and expertise on our products and services, ensuring you build a genuine passion for the brand and are motivated to represent it with pride and excellence

• Contribute to both individual and team performance targets across labour sales, VHC conversions, service plan sales and CSI scores

• Keeping our customers fully informed of all available extras, accessories and value products, whilst maximising the opportunity to upsell

• Dedicated to providing an incredible service, fuelled by a genuine a passion for making our customers happy!

• Driven to exceed expectations and consistently achieve fantastic results through meeting KPIs and deadlines in a fast‑paced environment

• Digitally competent, with strong working knowledge of Microsoft Office and dealership IT platforms.

• Meticulously organised, with the ability to effectively schedule work, balancing flexibility with our customers and workshop colleagues

• A confident communicator who can capture customer details accurately while identifying opportunities to sell and upsell products and services

• Passionate for our industry, the people who work in it and the people we serve

• Highly organised with excellent administrative and time management skills
• Confident using Microsoft Office and dealership management systems
• Able to multitask and prioritise effectively within a busy environment
• Detail‑oriented, ensuring accuracy across bookings, records and customer communication
• A confident communicator with strong customer service skills
• Proactive, professional and motivated to deliver an exceptional customer experience

• Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
• Celebrate your special day with an extra day off on your birthday
• Our industry‑leading Family Leave Policies ensure you’re supported when it matters most
• Access…