Customer Onboarding Manager

Customer Onboarding Manager
The Customer Onboarding Manager will own the end-to-end onboarding experience, ensuring new contractors receive a professional, personalised and seamless introduction to Workwell from first contact through to go-live.
This role is accountable for driving revenue and conversion, improving customer outcomes and embedding consistent service standards across the onboarding journey. Working closely with cross-functional teams, the role will balance commercial performance with customer experience, compliance and continuous improvement.

What youll be doing:

• Own the end-to-end onboarding experience, ensuring new contractors receive a professional, personalised and seamless introduction to Workwell from first contact through to go-live.
• Lead, coach and develop the onboarding team, setting clear daily, weekly and monthly performance expectations and supporting team capability development.
• Drive revenue and conversion performance across the onboarding funnel, including lead-to-registration, registration-to-active conversion and Workwell Plus uptake.
• Embed agreed quality standards, undertaking regular reviews of onboarding conversations to ensure consistency, compliance, customer experience and commercial effectivenes...