Customer Liaison Officer

Are you an experienced Customer Liaison Officer with strong communication skills and the confidence to manage challenging situations? We re recruiting for a Customer Liaison Officer to join a busy, customer-focused contract covering Chester and Stoke-on-Trent.

This is a temporary, field-based position until December, working directly with customers, contractors and internal teams to maintain clear communication and ensure a positive customer experience.

The Role

As the Customer Liaison Officer, you will:

• Act as the main point of contact for customers throughout ongoing works and projects.
• Keep customers informed, managing expectations and providing regular updates.
• Handle sensitive or complex situations professionally and empathetically.
• Liaise with customers, contractors and internal teams to resolve issues.
• Maintain accurate records, reports and customer information.
• Travel between locations across the contract as required.

About You

To be successful as the Customer Liaison Officer, you ll have:

• Previous experience in a customer liaison, resident liaison or customer-facing role.
• Excellent communication and interpersonal skills.
• Confidence managing complaints, sensitive situations and challenging conversations.
• Strong organisation and record-keeping skills.
• Good Microsoft Office knowledge.
• A full UK driving licence and access to your own vehicle.

What s in it for You?

• £18.77 per hour
• Temporary contract until December
• Immediate start available
• Monday-Friday, 8:00am-4:30pm
• Mileage reimbursed at 14p per mile
• Varied, field-based role
• Opportunity to work across multiple locations and projects

Location: Field-based, covering Chester and Stoke-on-Trent.

Apply Now

If you re an experienced Customer Liaison Officer looking for an immediate-start opportunity, we d love to hear from you.

Click Apply Now to submit your CV or contact Caitlin Catterson for a confidential discussion.

Apply today to secure your next Customer Liaison Officer opportunity.