Head Of Ecommerce

About The Role

You will be working for the high growth womenswear brand Sisters & Seekers within a creative and visionary team, all striving towards taking the brand to the next level. We are based near Chester but have a global reach with customers all over the world.

We are looking for an ambitious, driven and passionate individual who is looking to develop their career in a dynamic and expanding team at Seekers HQ. This position is a full-time role based in the office through Monday to Friday, with the opportunity to immerse yourself in the lively Sisters & Seekers team, experience staff and community events, and if you’re camera ready, to be a part of our viral Tik Tok videos!

Want to see more of what goes on behind the scenes?

Give this a watch:

Ecommerce & Trading

• Own the ecommerce strategy, ensuring the website delivers against revenue, profitability and customer experience objectives.
• Lead the day-to-day trading of the website, monitoring performance, identifying opportunities and responding quickly to trading trends.
• Develop and deliver the ecommerce roadmap, prioritising enhancements that improve customer experience and commercial performance.
• Optimise onsite merchandising, navigation, search, product pages and checkout to maximise conversion and average order value.
• Deliver regular trading reports, providing insight into performance and clear actions to drive growth.

CRM

• Own the CRM strategy, delivering campaigns that increase customer engagement, repeat purchase and lifetime value.
• Develop customer segmentation and personalised customer journeys across email and app push.
• Build automated lifecycle programmes including welcome, browse abandonment, basket abandonment, post-purchase and win-back journeys.
• Monitor CRM performance, continually testing and optimising campaigns to improve engagement and revenue contribution.

Customer Experience & Optimisation

• Champion a seamless end-to-end customer journey across all digital touchpoints.
• Use data, analytics and customer insight to identify opportunities to improve conversion, customer satisfaction and retention.
• Work closely with Customer Service to understand customer feedback and implement improvements.
• Partner with Marketing, Buying, Creative and Operations to ensure campaigns, product launches and promotions are executed effectively.
• Manage relationships with external agencies and technology partners where required.
• Lead and develop the Ecommerce and CRM function, creating a high-performing team focused on continuous improvement and commercial success.

• Proven experience in an ecommerce leadership role within fashion, retail or a high-growth consumer brand.
• Strong commercial understanding of ecommerce trading, merchandising and CRM.
• Experience managing Shopify Plus (or a similar ecommerce platform) and CRM platforms such as Klaviyo.
• Strong analytical skills with experience using ecommerce reporting tools to inform decision-making.
• Experience improving conversion, customer retention and lifetime value through testing and optimisation.
• A collaborative leader with excellent communication skills and the ability to thrive in a fast-paced, entrepreneurial environment.

• Growth in profitable ecommerce revenue
• Improved conversion rate and average order value
• Increased CRM revenue, customer retention and lifetime value
• Successful delivery of the ecommerce roadmap
• Continuous improvement in customer experience and digital performance.

A leading womenswear fashion ecommerce company based near Chester. We began in 2017 from a back garden shed in Wrexham and have grown to be one of the most up and coming brands in this space within the UK.

Friendly and welcoming, we are a team & community of like-minded individuals that still maintain the close-knit feel of a smaller company.

Initial screening interview call

If shortlisted, you will be invited to an in-person interview at our HQ

• 50% off all products for you & family.
• 20 days Holiday + Bank Holidays.
• Gifted additional holidays (your Birthday and an additional day off at Christmas).
• Free on-site parking.
• Medical Cash Plan.
• Career progression, masterclasses and personal development plans.
• Fun, close-knit and energetic team culture.
• Collaborative and creative culture where your ideas drive impact.