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Customer Service Team Leader: Elevate CSAT & Growth
Job in
Chester, Cheshire, CH1, England, UK
Listed on 2026-08-23
Listing for:
Marks and Spencer
Full Time
position Listed on 2026-08-23
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Management -
Management
Client Relationship Management
Job Description & How to Apply Below
Marks & Spencer in Chester is seeking a Customer Service Team Manager to lead a team of 12 Customer Advisers in delivering outstanding service to every customer. This full-time role sits at the heart of our in-house operation in Chester Support Centre, with duties spanning coaching, performance management and service recovery.
You will supervise service delivery, handle escalations, and work to protect the M&S brand while maintaining customer satisfaction.
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