Tenancy Services Officer

Overview

Do you have the drive to make a difference by living our values everyday to deliver an excellent customer experience? You'll add significant value providing a comprehensive housing management service working with our customers to maximise their quality of life. You'll work with our residents and communities to help them thrive, offering targeted actions and delivering a holistic customer service approach.

We're looking for a flexible, dedicated and highly motivated individual who would welcome the opportunity to have a direct impact on improving our communities. You will be customer-focused, innovative in your approach and be able to implement initiatives to promote tenancy sustainability and deliver excellent customer service in a challenging environment.

• Deliver an excellent customer focused service that is accessible, visible and results in high levels of customer satisfaction
• Design and deliver effective actions to encourage tenancy sustainment and improve the social and financial performance of our communities.
• Support the creation of new ideas and innovation in the business
• Be adaptable and brilliant at working in partnership with our customers, colleagues and communities