UX Designer - Credit Cards; FTC

We're looking for an experienced User Experience Designer to join our Credit Cards design team in Chester or Manchester. This is a unique opportunity to define and enhance the journeys in which we engage and build relationships with our business customers, while supporting them with the right products, tools and services to meet their needs. We're looking for someone who can work collaboratively alongside a full design team and take full ownership of their design output.

They will be confident when presenting their work to customers, and able to adapt designs to reflect their feedback and feedback from user research and usability testing.

• Skilfully craft the end‑to‑end user experience, bringing together a cohesive journey step by step, creatively using components from a central design system to figure out the right balance of content and UI (User Interface) elements on screen
• Bring designs to life with a choice of prototyping software, such as Sketch / InVision / Figma / Axure / Adobe XD
• Balance business requirements with user needs – you’ll be gathering user research and rationale to align partners on individual user needs. You’ll know when to diplomatically push back, if necessary, to act on what’s right for the customer
• Be adaptable to the technical constraints of different platforms yet still be able to give guidance on creating the best possible end‑user experience
• Advocate customer inclusion – what it means to make an inclusive and accessible design to be used by customers of a wide range of ages, backgrounds and technical abilities

• Minimum 5 years experience within User Experience design/Interaction Design
• Strong experience as an Interaction Designer, UX Designer (or possibly from a Visual Design background)
• Full ownership of the Interaction Design project
• Excellent prototyping and layout skills which they can articulate clearly to internal customers and development teams
• Comfortable using existing design systems, proactively recommending new ways to improve and extend them to benefit both the project and other designers
• Ability to interpret quantitative and qualitative research, and how this informs the interaction design process. We have dedicated user research teams supporting designers on real data, providing a great wealth of customer insights.
• Familiarity working in a complex landscape – ideally, you’ll have experience in financial services
• A collaborative attitude to work closely and quickly with a multi-disciplinary team
• Strong ability to see designs through to delivery – communicating with developers to ensure designs meet specifications and can be used by a broad range of users of all backgrounds, ages and abilities
• Strong advocacy of customer inclusivity and accessibility

We're transforming esting billions in our people, data and tech to change the way we meet the needs of our 28 million customers. We're growing, and we'd love you to be part of the journey.

We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

At Lloyds Banking Group, we’re driven by a clear purpose – to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. We’re committed to creating a values‑led culture and building a workforce that reflects the diversity of the customers and communities we serve.

• A generous pension contribution of up to 15%
• Discretionary annual performance‑related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies