Head of Digital and Creative Services

Job Title:

Head of Digital and Creative Services Locations:
Chester, Manchester, London (Hybrid) Full Time, Permanent Springer Nature Group

Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 175 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow.

About Springer Health+ (part of the Springer Nature Group) Springer Health+ is a leading global medical communications and education provider. Working in partnership with pharmaceutical companies and key opinion leaders. At Springer Health+, we see beyond the data – we see the people behind every breakthrough. We do more than help experts across the medical community keep up with science; we help them move it forward, making healthcare smarter and more human.

The Head of Digital and Creative Services will shape and activate the creative and digital strategy for Springer Health+, Adis and the Local Pillar, building the capability, governance and operating model needed to deliver high-quality digital and creative services consistently across global and local teams. Reporting to the Digital Services Director, the role will lead the digital and creative services team as a centre of expertise and strategic enablement hub, establishing scalable ways of working, governance, supplier management and advisory support serving both pharma HQ and local affiliate teams across the world.

The Head will help teams in all locations identify, sell, scope, procure and deliver effective digital and creative solutions, acting as the bridge between commercial requirements, scientific content, local market needs, creative specialists and external production partners. The Head will provision and promote creative and digital support to business stakeholders across the global agency businesses in the UK and USA, the six additional Local Pillar geographies across Europe and Asia, the Adis journals portfolio and the Independent Medical Education team in the UK and USA.

The role is accountable for building an enablement model that supports both central and local teams, clarifies what should be delivered internally, externally or locally, and improves consistency, quality and cost control across the creative and digital supplier ecosystem.

Collaborate with stakeholders from across the business to develop scalable digital and creative offerings that can be promoted and delivered across local and global teams. Support the definition, scoping, budgeting and resourcing of solutions such as websites, HCP platforms, e-learning, video, animation, infographics, podcasts, data visualisation, omnichannel programmes and digital congress activities. Provide oversight for particularly complex, high-value or strategically important digital and creative programmes enabling all offices to achieve self-sustaining digital and creative production capabilities.

Provide strategic enablement to local teams, helping them translate client needs into strong briefs, appropriate solution choices, realistic budgets and well-managed supplier relationships. Support country, account and business-development teams in the identification and shaping of appropriate digital and creative opportunities. Contribute to account planning, client workshops,…