2Nd​/3Rd Line Support Engineer

Senior IT Engineer (3rd Line)

We are looking for an experienced Senior IT / Project Engineer to join our 3rd Line support team. This role requires diagnosing complex issues, designing solutions, and coordinating resources across the team.

• Act as the final escalation point for complex technical issues across networking, Microsoft 365/Azure, firewalls, and server infrastructure.
• Plan and implement infrastructure projects for clients, from initial scoping through to deployment.
• Build strong relationships with clients, understanding their business needs and translating them into technical solutions.
• Collaborate closely with 1st, 2nd and other 3rd line engineers, sharing knowledge and directing resources to resolve issues efficiently.
• Contribute to internal processes, standards and security posture improvements.
• Participate in our on-call rota (1 week in
  8) to provide emergency support when needed.

• Demonstrable experience in Microsoft 365 & Azure: administration, troubleshooting, and solution design.
• Networking: configuration, deployment, and troubleshooting of enterprise network infrastructure.
• Firewalls: configuration and management of both hardware and software firewalls.
• Server Infrastructure:
  Windows Server management, troubleshooting, and optimisation.
• Problem‑solving: proven ability to diagnose and resolve complex, multi‑layered technical issues.
• At least one Microsoft Expert‑level certification (e.g., Microsoft 365 Certified: Administrator Expert, Azure Solutions Architect Expert).

• Strong communication skills with both technical and non‑technical audiences.
• Comfortable working independently, making technical decisions.
• Pragmatic approach to problem‑solving—knowing when to leverage external resources.
• Willing to travel to client sites across North West, North Wales and surrounding regions.
• Full UK driving licence.

• Enjoys variety of technologies and client environments.
• Enjoys solving challenging problems.
• Values continuous learning and staying current with evolving technologies.
• Understands that great IT support is as much about communication as it is technical skill.
• Thrives in a collaborative team environment while comfortable working autonomously.

• Full certification support: training materials and exam fees covered.
• Performance bonuses for completing agreed certifications.
• Career growth opportunities.
• Supported learning paths: advanced Microsoft 365 and Azure certifications, Network+, cybersecurity specializations.

• Salary: £40,000 – £45,000 depending on experience.
• Pension: 5% employer contribution.
• Holiday: 22 days annual leave plus bank holidays plus birthday off, increasing by 1 day per year after 5 years (maximum 31 days).
• Mileage: 45p per mile when using your own vehicle; company vans available.
• Certification bonuses and training budget covered.

• Predominantly office/site‑based with occasional WFH flexibility.
• Collaborative team of 20 engineers across all support tiers.
• Modern tooling and equipment provided.
• On‑call rota: 1 week in 8 (rare need).

You will report to the 3rd Line Team Leader and work alongside other senior engineers. As the team grows, opportunities for progression will arise.