Technical Service Engineer

Technical Service Engineer

Location: Chester, GB

Work Arrangement: Hybrid

Markem-Imaje is a trusted manufacturer of product identification and traceability solutions, offering a full range of inkjet, thermal transfer, laser, print and label application systems. We deliver fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

The Role: As a Technical Service Engineer you will be part of our technical service team, providing technical support to our local customers. This is a field-based role covering customers in North West England.

• Perform installation, commissioning, service and repair of our equipment
• Perform training, both internally and externally where needed
• Complete service reports accurately, noting time confirmation, spare part usage, tasks performed, service product, fault/solution codes, installed base data maintenance, reverse flow, billing block code, billing request confirmation
• Actively promote M-I service products to our customers
• Travel to customers’ sites within your regional area, with occasional national travel for training events and meetings
• Build strong relationships with our customers by delivering first-class customer service
• Attend technical training to continuously develop product knowledge and skills

• Experience as a Field Service Engineer or Technical Service Engineer in the industrial or manufacturing sectors, with a strong focus on Electrical/Mechanical technical troubleshooting
• Full UK driving license
• Proven ability to assess technical situations, diagnose issues, and provide proactive, effective solutions
• Skilled in adhering to procedures while efficiently managing time and tasks in a dynamic environment
• Proficient in managing multiple tasks simultaneously without compromising quality
• Certifications in Electrical/Mechanical Engineering, Networking, Software, or related fields are a plus, though not required
• In‑depth knowledge of technical products, particularly those similar to MI's product range, is an advantage but not essential

• Company car
• Performance based yearly merit increase
• Growth opportunities & international environment

• Winning through customers
• High ethical standards, openness and trust
• Expectations for results
• Respect and value people

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.