Tenancy Services Officer

Do you have the drive to make a difference by living our values every day to deliver an excellent customer experience? You'll add significant value providing a comprehensive housing management service working with our customers to maximise their quality of life. You'll work with our residents and communities to help them thrive, offering targeted actions and delivering a holistic customer service approach.

We’re looking for a flexible, dedicated and highly motivated individual, who would welcome the opportunity to have a direct impact on improving our communities. You will be customer-focused, innovative in your approach and be able to implement initiatives to promote tenancy sustainability and deliver excellent customer service in a challenging environment.

You’ll be able to:

• Deliver an excellent customer focused service that is accessible, visible and results in high levels of customer satisfaction
• Design and deliver effective actions to encourage tenancy sustainment and improve the social and financial performance of our communities
• Support the creation of new ideas and innovation in the business
• Be adaptable and brilliant at working in partnership with our customers, colleagues and communities

The closing date for applications is 9.00am Wednesday 1st April 2025. Interviews will take place on 8th/9th April 2025 in Chester.

About Our Team:
You’ll be part of our new Customer Experience Directorate – where you'll work as part of our Neighbourhood Teams led by our Assistant Director of Neighbourhoods and you’ll be reporting to our Community Housing Manager. The team is led by our Executive Director of Customer Experience.

As a dedicated social housing provider, we employ over 150 people in a variety of roles, have also been awarded coveted Gold accreditation by Investors in People and also in Wellbeing. We own and manage more than 5,600 homes across the country and provide a diverse range of housing solutions and associated services to meet the needs of existing and potential customers.

We are predominantly based in the North West, with our headquarters in Chester and offices in Burnley and Huntingdon. We put residents at the heart of everything we do, looking to continually improve the quality of their homes, the services we offer and the neighbourhoods in which they live.