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Job Description & How to Apply Below
Customer Operations Advisor
- Location: Broughton, Flintshire, CH4
- Salary: £12.81/hour, £26,644.80/annum (based on 40 hours per week)
- Job Type: Full-time
Join our team as a Customer Operations Advisor, where you will be instrumental in delivering both Stores and Customer Service functions within a highly regulated environment. This role is perfect for someone with a strong safety-first mindset, as it operates within a health & safety-focused setting that undergoes regular external audits.
Day-to-day of the role:
Stores Operations (Approx. 50%)
- Receive, check, store, and issue stock in accordance with company procedures.
- Maintain accurate stock records and support inventory control activities.
- Ensure the stores area is clean, organised, and compliant with health & safety standards.
- Support efficient material flow to minimise disruption to operations.
- Identify and report any stock discrepancies or damaged goods.
Customer Service (Approx. 50%)
- Serve as the first point of contact for customers and internal stakeholders.
- Respond professionally to enquiries, requests, and issues.
- Deliver polite, helpful, and solution-focused service.
- Collaborate with wider teams to meet customer and operational requirements.
Health & Safety
- Adhere to all site health & safety procedures and safe systems of work.
- Participate in frequent Health & Safety audits, including three audits per week conducted by Airbus.
- Proactively raise concerns, near misses, and improvement opportunities.
Required Skills &
Qualifications:
- Previous experience in a stores, warehouse, or logistics environment.
- Demonstrable customer service experience.
- Strong awareness of health & safety responsibilities.
- Good communication skills.
- Reliable, organised, and able to work flexibly.
Desirable:
- Experience in a highly regulated or audited environment.
- Familiarity with stock control systems.
Personal Attributes:
- Safety-conscious and responsible.
- Customer-focused with a professional manner.
- Able to balance operational and service-based tasks.
- Comfortable working independently and as part of a team.
Benefits:
- Competitive hourly rate and annual salary.
- Flexible working hours.
- Opportunity to work in a dynamic and safety-focused environment.
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