Commercial Card Banking & Administrative Analyst

Job Description

Job Title:

Commercial Card Banking & Administrative Analyst Corporate

Title:

Non-Officer

Location:

Chester Company Overview

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

Find us in the city of Chester, a destination renowned for its culture, history, and beauty. Working at Bank of America Chester offers a far-reaching global career for a world-renowned organisation, whilst being ideally situated against the backdrop of the rolling North Wales hills and the banks of the serene River Dee.

The Team consists of six analysts who complete the day-to-day activities, and a team leader who co-ordinates the workflow for the team, manages training of the team members and handles escalations from clients and internal business partners.

Education for the role will be on a 1-2-1 basis ensuring that the individual will be educated in the heart of the team.

Role

Description:

This is a back-office operations team who are responsible for delivering many varied operational functions related to our Commercial Card programme in order to ensure that we provide the best possible service to our clients.

• International payment activities – all below processes utilise seven EMEA and three APAC currencies
• Distribution of Direct Debit mandates as requested & set up of incoming Direct Debit mandates using understanding of international Direct Debit schemes to determine the appropriate mandate to be distributed and process to follow when applying to accounts.
• Allocation of bulk payments to individual accounts.
• Investigate rejected payments in order to repair/reallocate payments to correct accounts, though use of banking system.
• Processing outgoing payments where customers request payments to be returned using knowledge of international payment schemes to determine the requirements for different currencies.
• Processing monetary adjustments on accounts including applying manual payments where bulk payments are made by clients or reversing rejected payments
• Dealing with ad-hoc requests relating to international payments raised by internal business partners or clients directly. Working directly with the internal teams to resolve more complex queries.
• Perform mass-updates to accounts.
• Assisting with card and print production activities.
• Production of regular Management Information reports and providing ad-hoc reports to business partners in relation to specific clients.

• Understanding of card management products
• Excellent education history
• Able to demonstrate high level of accuracy while working with a large volume of tasks to tight deadlines.
• Strong communication skills to enable interaction with internal and external stakeholders.
• Organisational skills required to manage varied workload;
  Problem solving skills and strong numeracy.
• Demonstration of Teamwork/Collaboration.
• Professionalism / strong work ethic
• Advanced excel skills e.g. pivot tables, lookup formulas and Visual Basic Macros.

• Previous experience dealing with payment related functions in a financial institution, especially credit cards.

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• 20 days of back-up childcare including access to…