Pensions Guarantee Loss Assessor

An experienced pensions calculations specialist to join us on an initial 12-month fixed term contract. Within this role you will be joining a small pensions calculations team, on a key portfolio to review and remediate historic pensions advice within one of our core clients. In this role, you will be responsible for investigating pension-related complaints, analysing complex cases, and producing clear, accurate outcomes for customers.

You will play a key part in ensuring regulatory compliance and delivering fair customer outcomes.

• Good understanding of Defined Benefit (Final Salary) pension schemes (preferred but DC scheme experience also open to )
• Awareness of historic pension reviews and legacy personal pension arrangements
• Strong knowledge of pension products and retirement options available to customers
• Understanding of current pensions legislation, risk, and regulatory frameworks
• Awareness of data protection requirements and best practice
• Educated to A-level standard or equivalent
• Desirable:
  Experience with in financial services or pensions administration
• Familiarity with complaint handling frameworks and regulatory expectations
• Knowledge of CRM or complaints management systems
• Experience with pension calculation tools or administration platforms

• Managing and investigating customer complaints from initial review through to resolution
• Analysing complex pension cases and identifying appropriate outcomes
• Producing high-quality written reports and case summaries
• Liaising with internal teams and stakeholders to gather information
• Ensuring all work aligns with regulatory requirements and internal policies
• Delivering excellent customer service through clear and professional communication

Servaada is a UK-based, FCA-regulated business and a wholly owned subsidiary of Wipro Limited, a leading AI‑powered consulting, technology, engineering, and business process services company. We help our clients provide excellent customer service to their retail and corporate customers – while optimising efficiency, reducing operational risk, and operating consistently with the FCA's strict regulatory framework.

• Annual Leave: 20 days of paid holiday, plus 5 additional Rejuvenation Days to help you rest and recharge, alongside all UK public holidays
• Pension Scheme
• Life Assurance
• Income Protection
• Private Medical Insurance

Start your application today!