ETS Risk, Process & Governance Controls Analyst

Job Description:

Job Title:

ETS Risk, Process & Governance Controls Analyst Corporate Up to Vice President

Location:

Chester

Company Overview:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Location Information:
Chester Find us in the city of Chester, a destination renowned for its culture, history, and beauty. Working at Bank of America Chester offers a far-reaching global career for a world-renowned organisation, whilst being ideally situated against the backdrop of the rolling North Wales hills and the banks of the serene River Dee.

The role is responsible for managing the end‑to‑end intake, coordination, and oversight of risk, process, and governance activities, ensuring requests are acknowledged, assigned, tracked, and escalated in line with defined SLAs and governance thresholds. It maintains dashboards and reporting for ETS forums, reviews Early Warning and In‑Flight Risk reports to identify and elevate emerging risks, and documents remediation plans with clear ownership.

The role also ensures process and procedure documentation remains current and audit‑ready, ETS sustainability reporting, supports regional governance alignment through EMEA stakeholder engagement, and verifies Sub‑LOB contacts to maintain accurate AIM classifications and accountability.

• You will be communicating the target outcomes, coordinating delivery, managing risks (both RIAI and SIAI), ensuring compliance to standards, and providing visibility into the health of the risk portfolio.
• You will be responsible for the planning, coordinating, and delivery of defined process deliverables requiring engagement from teams across multiple organizations.
• You will management device and asset lifecycle management.
• You will be looking after desktop hardware forecasting and procurement oversight.

• Meeting and Reporting management
• Device & Asset Lifecycle Management.
• Desktop Hardware Forecasting &Procurement.
• Product Transition Management.
• Reporting & Reconciliation.
• Vendor Relationship Management.
• Governance Reporting & Audit

• Audit, Risk, Compliance, Business Control or contact centre/end user support servicing environment experience Risk and control related transformation or strategic planning.
• Knowledge of Risk and Issue Management framework, [IT Service Management] and other process and control frameworks used across the bank.
• Process and control design and effectiveness (assessment).
• Change management and project management principles and practices.
• Strong understanding of risk management principles and practices.
• Excellent communication skills (verbal and written) with demonstrated ability to communicate effectively at executive levels.
• Strong critical thinking, analytical and problem-solving skills to identify trends and risks as well as define alternative mitigation strategies.
• Ability to form relationships and leverage conflict resolution strategies to gain agreement on risk improvement plans.
• Ability to lead a cross-functional or matrixed team to implement risk mitigation strategies and influence outcomes.
• Ability to work independently.

• Extensive Excel experience
• Be able to host a virtual or physical meeting
• Process driven with attention to detail
• Self-motivated, can work alone or alongside others
• Able to manage multiple priorities
• Builds partnerships and connects with other across organization to achieve results
• Experience in liaising with front line business
• Tenured…