GP Out of Night Shift Administrative Support Officer

GP Out of Hours Night Shift Administrative Support Officer Band 2

Main area GP Out of Hours Administrative Support Officer Grade Band 2 Contract Permanent:
Overnight shifts Hours

• Part time
• Other

2.37 hours per week (Overnights - please contact for exact working pattern) Job
-NBH
0925

Site GP Out of Hours Town Chester Salary £25,272 per annum pro rata - Unsociable working hours enhancements paid Salary period Yearly Closing 15/09/2026 23:59

The post holder will assist in the provision of GP Out of Hours overnight service administration support for the patients of Western Cheshire by supporting the clinical team in an administration capacity.

GPOOH are looking to recruit admin to support with overnight shift cover - 1 x 9.5 hour night shift per 4 weeks; overnight shifts are 22:00-08:00 with a 30 minute break - please contact Ellie Malam -  with any queries.

The Trust currently supports the Real Living Wage (RLW) hourly rate as set by the Living Wage Federation and will apply a pay supplement if the national A4C hourly rate falls below this.

Clinical and Health Care

1. To answer health professional phone line and add cases to Systm One e.g. blood results,referrals from other health professionals or AVS calls.

2. To support clinical, non clinical staff and Service Users by contributing to the smooth running ofthe service.

3. Receive specimens from patients and record these on the audit trail to be taken to the lab.

4. Chaperone as and when required.

Communication

5. To act professionally as the first point of contact with service users and staff members using the service, whilst promoting good public relations.

6. To liaise with other OOH providers to pass over patients outside of the Western Cheshire boundary area, in line with the cross border agreement or transfer of call details and communicate with staff in satellite bases to ensure the smooth running of the service.

7. To attend staff meetings.

8. To follow special notes procedures to add alerts to patient records; ensuring flow of communication between the service and other healthcare providers.

9. To be responsible for handling telephone and face to face enquires, concerns or comments,answering telephone calls, taking messages and taking appropriate messages as necessary whilst mindful of confidentiality.

10. To follow the Business Continuity Plan in the event of a service failure to ensure the continuous running of the service.

See job description for further details.

Cheshire and Wirral Partnership (CWP) provides health and care services for a population of over one million people, including mental health, learning disability, community physical health and all-age disability care, as well as the provision of three GP surgeries in Cheshire.

We employ around 4,500 staff across 73 sites and have services across Wirral and Cheshire, as well as Trafford, Warrington, Bolton, Halton, Liverpool and Stockport.

Our aim is to help improve the lives of everyone in our communities, adopting a compassionate, person-centred approach to everything we do. We are rated as Outstanding for Caring by the Care Quality Commission, with a Good rating overall.

As a Disability Confident Employer, Rainbow Badge Scheme member, Veteran Aware organisation and proud holder of the Armed Forces Covenant Employer Recognition Scheme Gold Award, CWP is committed to making our recruitment practices as inclusive as possible and developing a culture that values differences, and welcome applications from people who have direct experience of accessing our services.

All new starters will commence in post on one fixed start date each month, in line with our Prepare to Care (P2C) induction programme date. P2C offers up to 3 weeks training…