Part Time Order processors

Part Time Patient Coordinator (Maternity Cover)

Location:

Sittingbourne (Full-time onsite) Pay Rate: £13.00 per hour

Hours:

Monday to Friday (6:00 PM - 9:00 PM)  every other Saturday (9:00 AM - 1:00 PM)

Contract:

Maternity Cover

Start Date:

ASAP About the Role Are you looking for a rewarding role where you can make a genuine difference to people's lives every single day? Our client is a leading manufacturer of specialist medical food and equipment for enterally (tube) fed patients. Their dedicated Hospital2

Home (H2H) service supports patients transitioning from the hospital back into their own homes. As a Patient Coordinator , you will be the friendly, frontline face of the H2H service. Working out of a modern, vibrant, open-plan office in Sittingbourne, you will handle patient deliveries, resolve queries, and work alongside a dedicated nursing service to ensure these patients receive the highest standard of care and comfort.

Key Responsibilities:

Patient Onboarding:
Welcome new patients or carers to the H2H service in a warm, empathetic, and professional manner, verifying all healthcare details. Delivery Coordination:
Efficiently arrange and schedule patient deliveries via telephone and email. Stakeholder Liaison:
Act as a key point of contact for healthcare professionals, internal teams, and GP surgeries. Administration & Compliance:
Process chemist orders, manage prescription collections, and meticulously log all communications on the internal database. Query Resolution:
Answer and resolve patient and stakeholder inquiries proactively.

What We Are Looking For :
The Right Attitude:
You are naturally patient, caring, understanding, and deeply empathetic.

Experience:

Previous experience in a busy, fast-paced customer service environment. Communication: A professional, confident telephone manner and excellent written communication skills. Tech Savvy:
Competent IT skills with the ability to learn new internal database systems quickly. Organization:
The ability to prioritize your workload, multitask, and stay calm under pressure. What's in it for you? You will be joining a highly supportive, friendly team environment and will undergo a comprehensive training program overseen by a dedicated team trainer to ensure you succeed. Ready to make a difference? Apply today for an immediate review! Randstad Business Support is acting as an Employment Business in relation to this vacancy.