Patient Services Administrator

Patient Services Administator

Chester Hospital | Administration | Fixed Term | Full Time |

£25,038 per annum

37.5 hours per week

Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to community programmes – we’ll do whatever it takes to look after the UK’s wellbeing. It starts with passion and commitment to quality. It starts with you.

As an Administrator, you’ll bring experience of administration in a complex fast-paced environment, demonstrable call handling skills and excellent IT skills. You will have the ability to provide a professional, courteous, sensitive, and empathetic approach as well as be an enthusiastic, highly motivated, and flexible individual.

As a Patient Services Administrator you will
;

• Provide accurate pricing information for treatments, procedures, and consultations.
• Explain available hospital services, treatment pathways, and payment options to patients.
• Capture and manage all Self-Pay and PMI enquiries following consultant consultations.
• Proactively follow up with patients to support conversion from enquiry to booking.
• Assist patients with booking consultations, diagnostic appointments, procedures, and surgery dates.
• Liaise with consultants and secretaries to obtain procedure codes, consultant fees, and treatment costs.
• Provide quotations and ensure patients understand all associated charges before proceeding.
• Support patients throughout their private healthcare journey, from initial enquiry through to treatment and follow ups.
• Record all patient interactions, quotations, follow‑up activity, and outcomes within the relevant systems.
• Maintain accurate records and reporting on enquiry volumes, conversions, and patient decisions.
• Escalate complex enquiries, pricing discrepancies, or concerns to the appropriate manager or department.
• Ensure all communications are professional, timely, and focused on delivering an excellent patient experience.
• Maintain up-to-date knowledge of services, packages, consultants, and payment processes.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.

Chester, The Grosvenor Hospital

The Grosvenor Hospital has remained a leading hospital in Chester since 1975. We work within the heart of our community to deliver a comprehensive range of treatments and services delivered by our wonderful team of clinicians and support staff. Our hospital is a modern environment with a new theatre suite and day care unit and holds the highest standards for patient care where staff ratios are not compromised.

Care delivered the way it should be.

It starts with you.