Service Delivery Consultant, Event Services; EMEA)

Job Description:

Job Title:

Service Delivery Consultant, Life Event Services (EMEA)

Corporate

Title:

Assistant Vice President/Vice President

Location:

Chester

Company Overview:

At the company, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At the company, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Location Overview:

Find us in the city of Chester, a destination renowned for its culture, history, and beauty. Working at the company Chester offers a far-reaching global career for a world-renowned organisation, whilst being ideally situated against the backdrop of the rolling North Wales hills and the banks of the serene River Dee.

Job Description:

The EMEA Global Operations and Advisory Team (GOAT) Life Event Services (LES) team provides specialised, confidential and compassionate support to employees and managers navigating significant life events, including leaves of absence, family leave, critical illness, bereavement, retirement, bereavement, domestic violence, and other sensitive employee matters.

The Service Delivery Consultant is responsible for the end-to-end management of Life Event Services cases across EMEA, with a primary focus on the UK and Ireland. The role ensures compliance with relevant policies and employment legislation while delivering a consistent, high-quality employee experience. Working closely with HR partners, leaders, and business stakeholders, the individual will manage complex cases, drive operational excellence, and support continuous process improvement initiatives.

• Manage end-to-end Life Event Services cases across the UK and Ireland and support process consistency across EMEA Provide guidance to employees, managers, and HR partners, ensuring appropriate documentation, approvals, and processes are followed Handle complex, sensitive, and escalated cases with professionalism, empathy, and sound judgement Maintain accurate case records and ensure data integrity within HR systems Partner with HR and business leaders to identify solutions, mitigate risks, and ensure regulatory compliance (policy, process and legislative requirements) Using data, employee themes and operational insights;
  Contribute to operational excellence initiatives, including process improvement, automation, and technology adoption Support compliance reviews, audits, and risk management activities Provide occasional out of standard business hours support for urgent or escalated life event cases.

• Experience with in HR Shared Services, Employee Relations, Leave of Absence, or Employee Support functions across multiple jurisdictions Knowledge of UK and Ireland employment legislation and absence management practices Experience managing sensitive employee cases in a complex, fast-paced environment Proficiency in HR systems, preferably Workday, and Microsoft Office applications Managing employee leave, absence management, or life event cases across multiple jurisdictions Knowledge of UK and Ireland employment legislation and compliance requirements Able to operate within a complex, matrixed organisation Can manage multiple priorities while maintaining high service standards Robust…