Warranty advisor

About us

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

We are looking for a Warranty Advisor with experience in automotive warranty claims and processes to join the fantastic team at our Vauxhall and Kia dealership in Chester. The role is based within our Aftersales Department and you will be part of an enthusiastic and friendly team that will support and guide you through your new role.

Type:
Permanent, full‑time

Salary: £28,000 to £32,000 per annum (depending on experience)

Hours:

Monday to Friday, 8am to 5pm (flexibility with start/finish times)

• Examine completed warranty repair orders
• Prepare claim forms and supporting material
• Ensure maximum return from the manufacturer – for all warranty work including the issue of credit notes and associated paperwork
• Review warranty reporting systems with the line manager to identify improvements and administer warranty policy in the best interests of the dealership, manufacturer, and customer
• Input manufacturer warranty payments, return of warranty parts to manufacturer and reconciliation of warranty schedule
• Keep accurate records of warranty submissions, credits, rejections and customer contributions toward goodwill claims

We are looking for an individual with a technical background in the automotive industry. You will possess attention to detail and strong organisational skills; this is essential when prioritising and scheduling work appropriately. You will also be great at talking to customers and showcase a friendly but professional manner, and be able to build strong and lasting relationships with your fellow colleagues.

Essential IT skills – ability to navigate the Microsoft Office packages easily.

Core Benefits:

• Competitive salaries with structured pay scales and progression
• Generous annual leave increasing with length of service
• Enhanced family leave – 6 months’ full pay for maternity and adoption, 2 weeks’ full pay for paternity
• Access to Techscheme for discounted technology purchases with flexible payments

Health & Wellbeing:

• Eyecare vouchers
• Smart Health – 24/7 access to GP services
• Dental insurance
• Critical illness cover

Financial Wellbeing:

• MyView Pay Now – access to part of pay as you earn, with tracking features
• Free will writing services
• Flexible life assurance options and partner life assurance

Leisure & Lifestyle:

• Discounted gym memberships
• Travel insurance
• Access to home and technology vouchers
• Beyond card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, employment checks will be conducted prior to your commencement. Offers are subject to a 6‑month probation period from the start date.

We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data, the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. Please read our Privacy Notice to understand how we may collect and use your data.