Tenancy Sustainment and Floating Support Officer - Homelessness

Tenancy Sustainment and Floating Support Officer - Homelessness (22.5 hours)

Location:

Cheshire East (Work will be based in Cheshire East South Borough/community, and the successful candidate will attend the Head Office in Stoke-on-Trent each Friday.)

Contract type:
Permanent

Schedule:

22.5 hours per week

Salary: £16,906 a year

• Complete inductions, risk assessments and personalised support plans tailored to individual needs.
• Support customers with wellbeing, budgeting, benefits and move-on housing to build independence.
• Help customers develop the skills and confidence needed to successfully manage their own home.
• Maintain safe, well-managed properties by carrying out regular health and safety checks and accurate administration.
• Manage a caseload effectively while working with support networks, services and the local community to achieve positive outcomes.

• GCSE level education or equivalent, with experience in a similar or transferable sector, ideally supporting customers with complex needs.
• Strong communication skills with a clear understanding of excellent customer service in a support-based environment.
• Confident IT skills, including Microsoft Word and Excel, with experience in administrative and financial processes such as invoices, expenses and benefits applications.
• Ability to manage multiple priorities, solve problems and work effectively under pressure in fast-paced environments.
• Full UK driving licence with access to a vehicle.
• Willingness to undergo an enhanced DBS check.