Technology Support Technician - Brio Northgate

About the Role

Provide comprehensive technology support across cloud services, collaboration platforms, and end‑user environments while ensuring the smooth operation of hardware, software, and supporting infrastructure across the business, to ensure the highest possible standards of service and reliability. To act as a liaison for business projects and assist in the training and digital transformation of our software and processes.

• End‑User Support and Service Requests:
  Provide responsive and friendly assistance to all stakeholders, managing and resolving requests through the ticketing system promptly, and ensuring a positive user experience.
• Proactive Support & Automation:
  Deliver exceptional IT support while leveraging automation tools to streamline processes and improve efficiency.
• Project Delivery:
  Contribute to IT projects that drive digital transformation, including migrations, upgrades, and new technology rollouts.
• Supplier Management:
  Liaise with suppliers and partner organisations to assist with development, issue resolution and updates.
• Knowledge Management:
  Create and maintain clear documentation, guides, and training materials to empower users and improve self‑service capabilities.
• Hardware Maintenance and Troubleshooting:
  Diagnose and resolve faults related to hardware and software across a variety of devices, such as laptops, phones, tablets, and other equipment.
• Endpoint Management:
  Configure and maintain Intune policies for device security and compliance across the organization, including software deployment, updates, and application lifecycle management.
• Cloud & Collaboration Platforms:
  Administer Microsoft 365 services, including Teams, SharePoint and Exchange, along with other cloud services.
• Identity & Access Management:
  Manage Active Directory Domain Services (ADDS) and related authentication systems, including user account creation, access provisioning and lifecycle management.
• Cyber Security & Compliance:
  Support security initiatives, including patch management, vulnerability assessments and adherence to compliance standards.
• Undertake ad hoc projects and work as directed by the Technology Manager.
• Perform any other relevant duties as required, within the scope of the post.
• Travel throughout Cheshire West & Chester as necessary.

• Microsoft 365 Fundamentals (MS‑900)
• Familiarity with Intune and Active Directory Domain Services (ADDS) in hybrid environments
• Microsoft Teams administrator Associate (MS‑700)

• Three years’ experience with IT 1st line support role
• Excellent troubleshooting and critical thinking skills
• Solid experience with Microsoft 365 administration (Teams, SharePoint, Exchange)
• Understanding of cloud‑first technologies and SaaS platforms
• Basic networking fundamentals for troubleshooting connectivity between endpoints and cloud services
• Experience in documenting user guides and procedure manuals

• 25 days of annual leave per year, increasing to 30 days after 5 years of continuous service
• Free Brio Leisure gym membership allowing use of gym, fitness and swim facilities
• Exclusive discounts through the Brio Staff Shop benefits platform, spanning retail shops, travel, cinema tickets and more
• Free uniform & DBS check (if required)
• Reimbursement for car mileage at 0.45p per mile and bicycle mileage at 0.20p per mile
• Enhanced maternity and paternity leave
• Internal health checks for employees over 40’s
• Free Employee Assistance Programme providing confidential 24/7 support for various personal matters
• Three paid volunteering days per year
• Discounts on food and drink at the on‑site café during working hours