Junior IT Service Desk Representative; Apprentice

You don’t need to go to university to kickstart your career! Do you want to be learning whilst you are earning and keeping up to date with the latest technology?

By choosing Primary Goal as your training provider not only will you be learning whilst you’re earning you will also be keeping up to date with the latest technology. At the same time, CompTIA learning content is at the heart of our delivery, we will provide you with the knowledge for your Level 3 Information Communications Technician apprenticeship. By using CompTIA practice, learn and labs provided to you as part of your apprenticeship, you’ll be able to prepare yourselves for the following exams:

• CompTIA A+ (Exam 1 and
  2)
• CompTIA Cloud Essentials

Are you passionate about technology and eager to start your career in IT? We are recruiting on behalf of iAM where you will gain valuable experience as a Level 3 Information Communications Technician, following the Support Technician pathway. We pride ourselves on the support we give our apprentices, you won’t be left on your own to figure things out, we will support you throughout your apprenticeship journey together with your employer.

iAM Compliant is looking for an enthusiastic Junior IT Service Desk Apprentice to join their growing team! This is an exciting opportunity to gain hands‑on experience in IT support while learning from industry experts. Our IT Service Desk team helps customers troubleshoot technical issues, ensuring they get the most out of our innovative SaaS platform. As an apprentice, you’ll receive training and mentorship, developing the skills needed to succeed in the tech industry.

iAM is the parent company of iAM Learning and iAM Compliant.

iAM Compliant is a web-based (SaaS) scalable safety management tool, specifically designed to help you with everyday health and safety compliance, reporting, eLearning and more. You can create regular tasks, assign jobs, produce reports, and even prevent potential issues happening before they occur.

We make incredible animated eLearning that’s engaging, memorable and is proven to drive behavioural change and get results. With stunning broadcast quality animation, engaging content all wrapped up in a user‑friendly UX, we offer the very best eLearning content in the world. Plus, we make workplace learning fun again!

Working with the wider operational teams (customer delight, account management and onboarding) the aim is to oversee and manage (both proactively and reactively) the day‑to‑day problems, errors and issues that customers encounter when using our SaaS products. This role will need to balance working with other Help Desk resources, but also have an ability to jump in and provide hands on technical advice based on product knowledge and prior technology experience.

• Assisting customers with IT support queries via email, chat, and phone.
• Learning how to diagnose and resolve basic technical issues.
• Helping with data uploads and working with Excel spreadsheets to format information for our systems.
• Supporting the team with setting up and managing Single Sign-On (SSO) and other integrations.
• Documenting common issues and updating the knowledge base to help customers self‑serve.
• Collaborating with different departments, including Customer Support and Account Management.
• Identifying potential system improvements and feeding ideas into the team.

We don’t expect you to have years of experience—this is a learning opportunity! However, the ideal candidate will have:

• A strong interest in IT, technology, and problem-solving.
• Some familiarity with Microsoft Excel (or a willingness to learn quickly!).
• Great communication skills and a customer‑focused attitude.
• A logical approach to troubleshooting technical issues.
• The ability to work as part of a team and ask for help when needed.
• Any relevant coursework or qualifications in IT, Computer Science, or related areas (e.g., BTEC, A-levels, or T-levels) would be a bonus.

• Hands‑on experience in IT support within a fast‑growing SaaS business.
• Mentorship and…