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Job Description & How to Apply Below
Voice Engineer- MS Teams Voice
We're looking for an experienced Senior Operations Technician to support and maintain Microsoft Teams Voice and Cisco Voice platforms within a global enterprise environment.
Key responsibilities:
- Support and troubleshoot Microsoft Teams Voice, Cisco Voice, Ribbon SBCs, and enterprise telephony platforms.
- Manage voice connectivity across Contact Centre, Transport, and external carrier networks.
- Investigate and resolve incidents, outages, and service issues.
- Participate in change, incident, and problem management activities.
- Collaborate with infrastructure, network, and support teams to ensure service stability.
Required experience:
- 5+ years supporting Microsoft Teams Voice and Enterprise Voice environments.
- Strong experience with Teams Phone System, Direct Routing, AA/CQ, e911, and Teams Rooms.
- Knowledge of CQD, Call Analytics, Power BI, Power Shell, Graph API, Splunk, and Thousand Eyes.
- Experience with Microsoft 365, Entra , Teams Admin Centre, and carrier troubleshooting.
- Microsoft Teams Administrator certification preferred.
- Service Now and/or Remedy experience beneficial.
Location: Chester (3 days per week onsite)
Contract Length: 12 months Inside IR35 via Umbrella
Day Rate: £550
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