Managing Consultant ​/ Senior Manager - ServiceNow HRSD (SC Cleared

Position: Managing Consultant / Senior Manager - ServiceNow HRSD (SC Cleared)
Location: Cheshire West and Chester

This job is with Capgemini, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

YOUR

ROLE

We are looking for an experienced Service Now Architect to join our growing Employee Experience and HR practice. This role sits at the intersection of technology leadership, client advisory and delivery ownership, helping organisations transform their employee and enterprise service experiences.

You will play a pivotal role in shaping Service Now platform strategies, leading end-to-end implementations, and driving high-quality solution design across large-scale transformation programmes.
This is an opportunity to develop from a Service Now architect, into a strategic technology leadership role, working with global clients while building your reputation within a leading consulting and transformation organisation.

Solution & Architecture Leadership

• Own the end-to-end architecture and solution design for Service Now implementations

• Produce and maintain technical design documentation, ensuring alignment with client requirements and platform best practices

Engagement & Delivery Ownership

• Lead end-to-end engagements, including delivery governance and stakeholder management

• Oversee delivery teams while not being directly responsible for configuration or development

Client advisory and strategy

• Define Service Now platform strategies and roadmaps for customers

• Act as a technology advisor, guiding; customer leadership teams, programme stakeholders and delivery teams

• Liaise with Service Now representatives and ecosystem partners

Business development

• Lead responses to RFPs and RFIs, drive proposal development and deliver winning client presentations

What makes this role unique

• Opportunity to lead high-impact transformation programmes across global enterprises

• Blend of architecture, advisory, and delivery leadership

• A clear pathway into senior technology leadership and sector ownership

• Work within Capgemini’s strong Service Now ecosystem and partnerships

YOUR PROFILE

Essential experience & certifications

• Service Now certifications at minimum;
Certified System Administrator, CIS ITSM, CIS HRSD, CTA / CMA (beneficial)

• Proven experience working on:
o At least one large global / international Service Now implementation, OR
o Multiple end-to-end smaller Service Now deployments

• Deep technical expertise in the Service Now platform, across architecture and solution design.

• Be able to articulate and demonstrate Service Now HR / AI features to our customers.

Key traits and capabilities

• Strong understanding of how technology decisions impact; user experience, operating models, ways of working and transformation delivery (programme and project level)

• Ability to operate as a trusted advisor to senior stakeholders

• A real desire to transition from hands-on technical delivery into technology leadership and engagement ownership

• Has strong technical foundations but is moving into (or already in) an architect / leadership role

• Enjoys engaging with clients, shaping solutions, and influencing strategy

• Is motivated to build a reputation as a trusted technology leader within a sector

WHAT YOU'LL LOVE ABOUT WORKING HERE:You will be part of the Employee Experience & HR team, which has a collaborative culture. You will work with a diverse group of talented professionals who are passionate about HR, technology, Employee Experience, AI, and dedicated to delivering exceptional solutions to diverse clients.

A team that thrives on creativity and innovation, constantly pushing the boundaries of what's possible.

We are delighted to have received the “Glassdoor Best Places to work UK’…