Network Event Monitoring Analyst

Job Title:

Network Support Engineer

Location:

Chester - Hybrid (3 days in office is essential)
Working Pattern: 4 days on 3 days off shifts

Contract:

12 months with possible extension.
Salary: £45,000 - £50,000

Our client, a leading organisation in the financial services sector, is seeking a dynamic and detail-oriented Network Operations Support professional to join their team on a fixed-term contract basis. This is an exciting opportunity to engage with cutting-edge technologies and contribute to the stability and performance of their network infrastructure.

Key Responsibilities:

Monitoring and Management:

Oversee Monitoring Event Management and Incident Management, ensuring timely Level 1 triage of networking issues.
Network Operations:

Provide operational support for network environments, including switching, routing, perimeter security, traffic management, and content inspection.
Proactive Troubleshooting:

Utilise advanced tools such as Splunk, Sev One, IBM Watson AI Ops, Wireshark, Net Scout, and Gigamon to identify service impacts and interpret monitors, dashboards, and logs.
Incident Response:

React effectively to production failures, managing triage efforts, engaging appropriate teams, and communicating with management and technical escalation.
Documentation and Reporting:

Maintain data quality and completeness of incident tickets, ensuring all impacts are accurately recorded in the system of record. Prepare professional documents and ad-hoc reports as directed by senior team members or leadership.
Governance and Compliance:

Promote and enforce production governance during triage and testing efforts, adhering to design standards and global authority processes.

Ideal Candidate Profile:

Technical Expertise:

Familiarity with enterprise network infrastructure, including routing, switching, wireless, and SD-WAN. Hands-on experience with Splunk for data ingestion, searches, and dashboard creation would be a big plus.
Analytical

Skills:

Strong analytical skills with an attention to data quality, capable of translating raw telemetry into actionable insights for operations teams.
Communication

Skills:

Excellent verbal and written communication skills to collaborate effectively with Engineering and Operations teams.
Agile Methodology:

Basic understanding of JIRA, Confluence, and Agile frameworks, with experience in Networking-related disciplines within design, implementation, or operations roles.

What Our Client Offers:

A vibrant work environment where innovation is encouraged.
Opportunities for professional development and growth within the organisation.
The chance to work with emerging technologies in network operations.

If you are a proactive problem-solver with a passion for network operations and a commitment to excellence, this opportunity could be your next career move. Don't miss the chance to make a significant impact in a dynamic financial services environment!

Take the next step in your career and apply today!

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you