PACS & Radiology Systems Manager

This senior specialist role is responsible for the management, development and optimisation of the Trust's Radiology digital systems, including PACS, RIS and associated imaging technologies. The post holder will ensure systems are safe, reliable, resilient and aligned to clinical and operational requirements. Working closely with Radiology, Digital Services, clinical teams, suppliers and external partners, the successful candidate will provide specialist leadership and technical expertise across the imaging systems portfolio.

Responsibilities include system administration, performance monitoring, user access management, data quality, information governance, cyber security, business continuity and supplier management. The role will support system upgrades, integrations, service improvements and digital transformation initiatives, ensuring imaging systems effectively support patient care through timely access to images and reports and efficient clinical workflows. The post holder will act as the Trust's subject matter expert for Radiology systems, providing advice and support to clinical and non-clinical users and helping to translate technical issues into practical solutions.

• Provide operational management and specialist oversight of PACS, RIS, IEP and associated Radiology digital systems.
• Ensure systems are available, reliable, resilient and fit for purpose to support safe and effective patient care.
• Monitor system performance, availability and usage, identifying and resolving issues that may affect clinical or operational delivery.
• Maintain appropriate system configuration, user access controls, role-based permissions and audit arrangements.
• Support the safe and accurate storage, retrieval, transfer and availability of imaging data and reports.
• Ensure Radiology systems support effective workflows across referral, imaging, reporting, image sharing and clinical review processes.
• Oversee data quality activity, including the management of patient mismatches, missing studies, incorrect demographics and other system-related data issues.

• Act as a senior point of contact for Radiology system queries, incidents and service requests.
• Provide specialist advice and guidance to clinical, operational and administrative users on the safe and effective use of Radiology systems.
• Troubleshoot and resolve system, workflow and access issues, escalating to Digital Services, suppliers or other specialist teams where required.
• Support users during periods of system change, upgrade or disruption, ensuring clear communication and practical guidance.
• Develop and maintain user guides, standard operating procedures, training materials and system documentation.
• Promote consistent and effective system use across Radiology and associated clinical areas.

• Support the development, testing and maintenance of business continuity and disaster recovery arrangements for Radiology systems.
• Assist with the implementation of contingency workflows during system downtime, service interruption or major incident response.
• Identify, assess and manage risks relating to Radiology systems, escalating significant issues through appropriate governance routes.
• Contribute to incident investigation, root cause analysis and lessons learned activity where Radiology systems are involved.
• Ensure system risks, dependencies and mitigations are clearly documented and reviewed.
• Support compliance with Trust risk management, clinical safety, information governance and cyber security requirements.

• Support the planning, testing and implementation of Radiology system upgrades, enhancements and new functionality.
• Provide specialist input into technical configuration, workflow design, testing, validation and implementation planning.
• Work with Digital Services, suppliers and clinical users to ensure system changes are delivered safely and effectively.
• Contribute to project documentation, including implementation plans, risk and issue logs, highlight reports, testing records and lessons learned.
• Support service improvement and digital transformation…