M&S Bank is seeking an AQM Analyst to help monitor and improve call quality across contact channels. You will analyze data, validate language patterns, and configure automated rules using Form Designer and Speech Analytics tools.
You will work with frontline teams to implement insights, develop KPIs, and support change initiatives that enhance customer experience while ensuring fair monitoring practices.
We are seeking a motivated AQM Analyst — Elevate Customer Experience to join M&S Bank in Chester, England, United Kingdom.
For the AQM Analyst — Elevate Customer Experience position at M&S Bank, we are reviewing applications now.
Step into the AQM Analyst — Elevate Customer Experience role at M&S Bank in Chester, England, United Kingdom and grow with us.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
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