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Customer Service Team Lead — Multi-Channel Coach & KPI Driver

Job in Chester, Cheshire, CH1, England, UK
Listing for: Widex Sivantos Audiology Group
Full Time position
Listed on 2026-01-07
Job specializations:
  • Management
    Account Manager, Client Relationship Manager
Job Description & How to Apply Below
A leading hearing aid company in Chester is looking for a Team Lead for the Customer Service Team. This 12-month maternity cover offers the opportunity to lead, coach, and drive a high-performing team without needing extensive management experience. Responsibilities include acting as the primary contact for B2B customers, providing Level 1 support, and training team members. Ideal candidates will have customer service experience and a proven track record in achieving KPIs.

Join a company that values diversity and focuses on improving people's quality of life.
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