Branch Manager

The Branch Manager role is a pivotal and highly rewarding leadership position within our company. With full responsibility for P&L management, you’ll oversee our Chester operation, making key decisions that put both our customers and employees first. You’ll lead a dynamic team of field‑based service engineers, waste collection team, warehouse operatives, and administrative staff, inspiring them to deliver exceptional service, drive productivity, and increase revenue.

This role offers the opportunity to shape success by maximising service delivery and ensuring top‑tier safety standards while driving a culture of excellence.

• Recruit, lead, develop and motivate your team of field‑based Service engineers, Waste collection reps, Warehouse and Customer Service / Administrators.
• Effective and regular communication, direction, coaching and training, feedback and monthly 121s offering continuous guidance and support to achieve operational excellence.
• Comprehensively manage the retention and contract renewals of our existing customer base. Ensuring customers are serviced on time, every time, service levels meet and exceed expectation, customer requirements are understood and met, and all business opportunities are explored.
• Maximise efficiency through optimised route, fleet, and resource planning and allocation.
• Ensuring highest levels of Health and Safety management - conduct thorough risk assessments, lead investigations, and maintain accurate reporting to the highest standards.
• Manage operational performance and costs with rigorous P&L ownership.

We’re looking for someone who brings strong leadership, a customer‑focused mindset, and excellent communication skills. You’ll be an active listener who collaborates with respect and clarity, while staying organised and driven to achieve ambitious goals. Resilient and tenacious, you can perform under pressure and bounce back from setbacks with confidence. A valid UK drivers licence is required, and holding a Transport Manager CPC qualification is advantageous.