Sales Team Manager; Broadband

Sales Team Manager (Broadband) –

Location:

Chester – Job Type: Full-Time – Salary: £30,000 OTE – Bonus: £13,500–£15,000 per year – Money Expert is an independent comparison business looking for an experienced Sales Team Manager to lead our Broadband Sales Team.

Reporting to the Head of Sales, you'll be responsible for driving sales performance, developing your team, and delivering exceptional customer outcomes while maintaining high standards of compliance and engagement.

• Lead, coach, and motivate a team of Broadband Sales Advisors to achieve sales targets and KPIs.
• Monitor individual and team performance through regular reporting and performance reviews.
• Deliver effective coaching, feedback, and development plans to improve performance and engagement.
• Ensure all sales activities are compliant with company policies and regulatory requirements.
• Manage attendance, conduct, and performance issues in line with company procedures.
• Analyse sales data and identify opportunities to improve conversion rates and productivity.
• Work closely with senior management to drive continuous improvement initiatives.
• Support training of new team members.
• Foster a positive, high-performance culture focused on delivering excellent customer outcomes.

• Previous experience managing a Broadband Sales Team within a contact centre environment.
• Proven ability to lead, motivate, and develop high‑performing sales advisors.
• Strong understanding of sales KPIs, performance management, and coaching techniques.
• Excellent communication and leadership skills.
• Analytical mindset with the ability to interpret data and implement performance improvements.
• Ability to manage multiple priorities in a fast‑paced environment.
• Strong organisational skills and a proactive approach to problem‑solving.

• Competitive salary – 28 days holiday (including bank holidays), plus an extra day per year of service
• Career progression opportunities
• Ongoing training and support
• Company pension
• MEX Rewards
• Christmas and New Year shutdown
• On‑site parking

Money Expert is committed to creating an inclusive workplace and welcomes applications from all backgrounds.