Support Manager (Registered Manager

Make a Difference with Belong

Are you an experienced Registered Manager with a passion for delivering exceptional care and support to residents and their families? Do you thrive on leading and developing teams to achieve outstanding outcomes? Are you excited by the opportunity to work for a leading, pioneering not-for-profit care provider?

General Manager

Salary £52,758

Are you an experienced Registered Manager with a passion for delivering exceptional care and support to residents and their families? Do you thrive on leading and developing teams to achieve outstanding outcomes? Are you excited by the opportunity to work for a leading, pioneering not-for-profit care provider?

If so, this could be the perfect opportunity for you.

Belong Chester is seeking a compassionate, enthusiastic, and inspiring Registered Support Manager to join our leadership team. Working closely with the General Manager and wider operational team, you will play a key role in ensuring our residents receive the highest standards of person-centred care, support, and wellbeing.

At Belong, we are committed to creating diverse and inclusive communities where older people can thrive. Our innovative model of care combines exceptional support, nursing care, physical activity, social engagement, and holistic wellbeing, enabling people to live fulfilled and meaningful lives.

As Registered Support Manager, you will lead and inspire a dedicated team of nursing, care and support colleagues, ensuring they have the skills, confidence and support required to deliver outstanding care. Through coaching, mentoring and professional development, you will help colleagues reach their full potential while creating an environment where residents flourish.

You will be a visible and positive role model, leading by example and championing Belong's values throughout the Village, the wider organisation and the local community.

As Registered Support Manager, you will provide effective leadership and operational management across the care village. You will be responsible for ensuring all residents receive high-quality, person-centred support that reflects their individual needs, wishes and aspirations.

As the CQC Registered Manager, you will ensure the service consistently meets regulatory requirements and maintains the highest standards of care, safety and quality.

You will also play an integral role within the Village Management Team, contributing to the strategic development and ongoing success of the service while deputising for the General Manager when required.

• Provide leadership, management, coaching and support to nursing and support teams, ensuring colleagues possess the knowledge, skills and experience necessary to meet residents' needs
• Foster a positive, inclusive and supportive culture where colleagues feel valued, empowered and motivated
• Act as a visible role model for excellent person-centred practice, promoting Belong's values and standards at all times
• Lead, motivate and develop colleagues, creating a culture of continuous improvement and learning
• Participate as a member of the Village Management Team and provide out-of-hours support and guidance when required
• Deputise for the General Manager as necessary

• Ensure all residents receive the care, support and lifestyle opportunities identified within their Life Plans
• Ensure residents' needs are regularly assessed, agreed, reviewed and updated in partnership with residents, families, advocates, nursing colleagues and external professionals
• Lead the development and continuous review of services to meet residents' changing needs and aspirations
• Ensure residents are supported to make choices that enhance their independence, wellbeing and quality of life
• Promote and maintain the Customer Journey to ensure an exceptional experience for every resident and family member
• Actively encourage and respond to customer feedback to drive service improvement

• Fulfil the responsibilities of the Registered Manager in accordance with Care Quality Commission (CQC) requirements
• Ensure services operate in compliance with all relevant legislation, regulations, service contracts, Belong policies and procedures
• Monitor and evaluate service quality through audits, inspections and performance reviews
• Maintain accurate records and documentation in accordance with CQC standards and organisational requirements
• Provide commissioners and regulatory bodies with information and reports as required

• Ensure health-related risk assessments are completed, reviewed and implemented appropriately
• Oversee medication management systems, ensuring they are effectively monitored, audited and compliant with legislation and best practice
• Support best practice in relation to medication, risk management and person-centred care
• Lead investigations…