Customer Liaison Officer

Overview

Customer Liaison Officer - Social Housing Planned Works. Covering Stoke & Chester. Full time, temporary (4 weeks with the possibility to extend). £15.00 - £18.00 per hour (37.5 hour week).

We are working with a leading main contractor to find a successful and proactive Customer Liaison Officer to join their team delivering planned works within Social Housing properties covering the Stoke and Chester areas.

• Develop positive relationships with residents to provide information and support during refurbishment, maintenance and major works programmes.
• Prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently.
• Work on planned maintenance projects within social housing properties in the Stoke and Chester areas.
• Engage with the Decent Homes programme as applicable.
• Attend pre-entry visits and company inductions.
• Collect tenancy agreement/approval forms.
• Visit tenants in their homes and advise them on when and what work is being carried out.
• Act as the main point of contact and address problems/queries from tenants.
• Contact neighbourhood housing associations and establish working relationships with them.
• Visit properties that are being refurbished with potential tenants and advise them on completion dates.
• Attend and chair tenant forum meetings to inform tenants of ongoing works.

• Full clean driving licence with own vehicle.
• Experience or training in working on planned maintenance or Decent Homes programmes is desirable.
• Willingness to work in a social housing refurbishment environment.

Please apply online now, or call Lucy on (phone number removed).