Harrods Beauty Estee Lauder Counter Manager

Harrods Beauty Chester - Estee Lauder Counter Manager

Job posted 1 week ago. Be among the first 25 applicants. This role is located in Chester, England, United Kingdom. Referrals increase your chances of interviewing by 2x.

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in‑store events, exceptional customer relationship management and the leadership of a high‑performing team.

If you are an ambitious self‑starter with a flair for business planning and a passion for coaching others, this could be the perfect role for you and the first step towards a long‑term fulfilling career in the prestige beauty industry.

• Lead, coach and develop a team of Sales Associates to meet sales, customer service and operational targets.
• Create and execute an agile business plan that attracts and retains customers through strategic targeting and impactful in‑store events.
• Manage customer relationships, handle difficult situations with diplomacy and tact, and drive high‑quality service.
• Guide the performance of others while holding them accountable and fostering a team culture of respect, helpfulness, and cooperation.
• Maintain extensive informal networks and contribute to front‑line marketing.
• Contribute to financial planning, resource management and business execution.

• Effective verbal and written communication skills; excellent interpersonal skills.
• Quality customer service skills; skilled at winning people over.
• Results oriented with a high drive to meet objectives and standards.
• Ability to pursue goals beyond what is expected.
• Recognises and meets customers' needs.
• Handles difficult situations with diplomacy and tact.
• Guides performance, holds team accountable, and fosters development.
• Cultivates and maintains extensive informal networks.
• High attention to detail and organisational skills.
• Ability to work autonomously and contribute to the team.
• Proactive and positive approach to work and tasks.
• Confidencable, tact, and discretion when dealing with people.
• Retail sales experience.
• Team leadership experience.
• Experience in strategic planning and execution.
• Ability to develop financial plans and manage resources.
• Working knowledge of computerised systems including email, Microsoft Excel.

Not Applicable

Full‑time

Sales and Business Development

Personal Care Product Manufacturing