MAC - Harrods H Beauty Counter Manager

MAC - Harrods H Beauty - Chester - Counter Manager

We are looking for a dynamic and inspirational Counter Manager to lead, coach, and develop our team of Sales Associates to achieve all sales, customer service, and operational targets.

Responsibilities

• Lead, coach, and develop a high‑performing sales team.
• Create and execute an agile business plan to recruit and retain customers.
• Plan and deliver impactful in‑store events and customer relationship initiatives.
• Manage all sales, customer service, and operational targets.
• Maintain teamwork and operational excellence through strong leadership.

Qualifications

• Effective verbal and written communication skills with excellent interpersonal abilities.
• High‑level customer service skills; skilled at winning people over.
• Results‑oriented with a high drive to meet objectives and standards.
• Goal‑focused, pursuing objectives beyond expectations.
• Strong sense of others’ development needs and ability to empower others.
• Anticipates, recognizes, and meets customers’ needs.
• Handles difficult and tense customer service situations with diplomacy and tact.
• Guides performance of others while holding them accountable.
• Cultivates and maintains extensive informal networks.
• Models team qualities such as respect, helpfulness, and cooperation.
• High attention to detail and organisational skills.
• Independent, proactive, and positive approach to work and tasks.
• Confidentiality, tact, and discretion when dealing with people.
• Retail sales experience.
• Team leadership experience.
• Degree of experience dependent on business/store size.
• Experience in strategic planning and execution.
• Ability to develop financial plans and manage resources.
• Working knowledge of computerised systems, email, and Microsoft Excel.

We offer progressive career opportunities, outstanding training and development, and a competitive remuneration and benefits package.

All employees are entitled to equal employment opportunities in accordance with applicable laws.