Showroom Manager

Hours:

35 hours per week

HSL Chairs, Chester

£17.87 per hour

At HSL, we’re passionate about helping people feel good – from our customers to our colleagues. As a Showroom Manager, you’ll play a key role in bringing this to life by delivering outstanding experiences for our customers while coaching and inspiring your team to be their best.

• Health cash plan – cashback on dental, optical and more
• Discounted shopping & gym memberships with Westfield Rewards
• Brilliant colleague discount (friends and family too!)
• 30 days’ holiday (pro rata), rising to 33 with long service
• Contributory pension and death‑in‑service cover
• Discretionary bonus
• Free onsite parking (at most locations)
• Surprise & delight events throughout the year

As the leader of your showroom and home visit service (where applicable), you’ll create a warm, professional and supportive environment for both your team and your customers. You’ll take ownership of the showroom’s commercial performance, lead by example and always look for ways to improve.

• Commercial awareness to deliver showroom targets and KPIs, including average order value and customer conversion rate.
• Manage payments and handle cash in line with company procedures.
• Remain aware of local market conditions and competitor activity.
• Coach your team to deliver exceptional service standards, product knowledge, upselling and cross‑selling to maximise every sales opportunity.
• Pride in maintaining a high‑quality working environment, including showroom, team and delivery vans.
• Recruit members who represent HSL’s values and provide high‑quality induction and ongoing development.
• Conduct regular performance reviews, give feedback and recognise achievements.
• Ensure a safe, inclusive and welcoming environment for all colleagues, customers and visitors.

• Lead and inspire a team of Comfort Specialists to deliver exceptional service.
• Act as a go‑to contact for your Area Manager, sharing insights, updates and feedback.
• Create a supportive team culture where individuals feel empowered to grow.
• Deliver meaningful training, coaching and mentoring to unlock potential.
• Take pride in your own learning and development, staying up to date with new products, tools and training opportunities.
• Have a real passion for delivering world‑class customer service.
• Be a natural leader who can coach, guide and motivate others to succeed.
• Show commercial awareness and the ability to spot sales opportunities and grow performance.
• Exhibit strong interpersonal and communication skills, adapting your style to different people.
• Believe that customer satisfaction is at the heart of a successful organisation.

All customer‑facing roles in HSL require the completion of a satisfactory DBS check.

You will receive in‑depth training through our HSL Academy at Comfort House in West Yorkshire, with hands‑on learning and expert guidance from an independent Occupational Therapist.