Sales Assistant

Company Description

GROOM FORMAL is a family-run business established in 1994, specializing in wedding suits and formal wear for a wide range of events. The company is known for offering tailored advice and high-quality attire to help clients look and feel confident on important occasions. GROOM FORMAL operates three stores located in Warrington, Liverpool, and Chester, serving diverse local communities. Team members work in a supportive retail environment focused on customer satisfaction and attention to detail.

The Sales Assistant role at GROOM FORMAL is a full-time, on-site position based in the Chester store. Day-to-day responsibilities include welcoming customers, understanding their needs, and guiding them in selecting wedding and formal suits and accessories. The Sales Assistant will handle fittings, maintain tidy and organized displays, manage stock on the shop floor, and process sales transactions accurately. The role also involves answering customer inquiries in person and by phone, supporting store promotions, and collaborating with the team to deliver a smooth and professional customer experience.

• Strong interpersonal skills and customer service abilities to build positive, respectful relationships with a diverse clientele.
• Clear and confident communication skills to explain product options and assist clients in making informed choices.
• Sales skills and a customer-focused mindset to support store targets while ensuring a high level of service.
• Organization skills to manage multiple customer needs, maintain fitting areas, and keep stock and displays in good order.
• Attention to detail and an interest in formal wear, fashion, or retail is highly beneficial.
• Previous experience in retail, customer service, or sales is preferred but not strictly required.
• Ability to work flexible hours, including weekends and peak wedding seasons, as needed.