Sales Support Specialist

Overview

This is a great opportunity to join a fantastic long established manufacturing/engineering business based in Chester where you will receive full training and development support, working within a friendly and relaxed environment, and be made to feel part of the team from day one.

They are a growing and very stable business with long guaranteed order books and this is an opportunity to develop a permanent, worthwhile career. They are part of a privately owned 9000 employee global organisation, with their products being shipped to Europe, Middle East, Far East, Asia and the America’s. Being progressive in both their product and processes is important to them.

Due to their expansion and their investment in new systems and procedures they are now expanding their team and they see this as an exciting opportunity for them to invest in their future workforce by offering this role.

• Company social events
• Casual dress code
• Life Assurance scheme
• Early finish on Friday’s
• On-site parking
• Car charging points
• Employer Contributed Pension Scheme
• Holiday Trade Scheme (after qualifying period)
• Flexi time Scheme
• 34 days holiday per year including bank holidays
• Discretionary bonus scheme after qualifying period

The Sales Support Specialist provides administrative, technical, and coordination support within a manufacturing environment. You will be involved from initial customer enquiry through to order completion, ensuring customers receive accurate advice and a high level of service throughout.

• Managing incoming sales enquiries by phone and email
• Reviewing customer specifications and producing accurate quotations
• Acting as a main point of contact for customers and building long term relationships
• Following up quotes whilst identifying opportunities to add value
• Processing sales orders accurately and efficiently
• Coordinating with logistics and manufacturing teams to meet delivery requirements
• Tracking order progress and keeping customers informed
• Resolving order queries or changes in a professional manner

• Experience may be in internal sales, or technical sales, customer support, or simply an engineering environment with a desire to develop a career within a sales team. Full training will be provided.
• Confidence explaining technical information in a clear and approachable way
• Strong organisational skills and attention to detail
• A proactive, solutions focused approach and a team-oriented attitude
• Strong communication skills, both written and verbal