HVAC Technical Support Advisor

Join to apply for the HVAC Technical Support Advisor role at Carrier Climate Solutions Transportation

Carrier is the leading worldwide provider of heating, ventilation, and air conditioning (HVAC) solutions. We invented the modern air conditioning, and our team of pioneers and innovators have a long trajectory of developing new technologies. We offer an evolving range of industry‑leading services and solutions aimed to create healthier homes, buildings, and shipping environments to reduce environmental impact. We recognize diversity and inclusion as the engine to growth and innovation, and continue to lead because we have an exceptional workforce that puts the client at the centre of everything.

About the role

The purpose of the role is to provide high‑quality technical support to external and internal customers via phone and email as part of a collaborative technical team. The role also involves attending site visits when required and maintaining up‑to‑date technical knowledge through ongoing annual training.

As a HVAC Technical Support Advisor, you will be responsible for:

• Handling technical calls from external and internal customers.
• Managing technical emails and planning customer assistance site visits.
• Preparing detailed customer reports.
• Providing training to apprentices.
• Supporting technical calls out of hours following training.

What we are looking for:

• Previous experience with HVAC products (VRFs, chillers, split systems).
• F‑gas certificate.
• Hydrocarbon certificate (plus).
• Guilds or NC in Refrigeration.
• UK driving licence.
• Excellent communication skills.
• Computer skills including Microsoft 365 & Outlook.
• Willingness to travel to other sites (not very often).

What we offer:

• Salary based on experience.
• 25 days of holiday.
• Life insurance.
• Pension scheme.
• Stable working hours Monday to Friday.
• Company laptop and mobile phone.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We develop and deploy best‑in‑class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better.

This is The Carrier Way.

Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.