Housing Support Worker

Location: Blacon

Housing Support Worker Blacon, Cheshire West & Chester Full-Time  Community-Based Role

Make a Real Difference to the Lives of Survivors Are you passionate about supporting individuals and families affected by domestic abuse to rebuild their lives, regain independence and achieve positive outcomes?

We are recruiting for a Domestic Abuse & Housing Support Worker to join a well-established charitable organisation delivering specialist support services across Cheshire West & Chester. Working within dispersed safe accommodation and resettlement services, you will provide trauma-informed, person-centred support to individuals and families affected by domestic abuse.

This is a rewarding opportunity to join a values-led organisation committed to empowering people to make positive choices, build resilience and create safer futures.

The Role As a Domestic Abuse & Housing Support Worker, you will work directly with survivors of domestic abuse, supporting them through their recovery journey while helping them access the services, resources and practical assistance needed to achieve long-term independence.

You'll manage a caseload of clients across community-based accommodation settings, providing emotional and practical support while ensuring safeguarding remains at the heart of service delivery.

Key Responsibilities
Deliver trauma-informed, person-centred support to individuals and families affected by domestic abuse.
Support clients to develop and work towards personal goals and independence.
Complete support plans, risk assessments and safety plans tailored to individual needs.
Empower service users to make informed choices and build safer futures.
Signpost and refer clients to specialist agencies and services.
Support access to housing, benefits, healthcare, education and employment opportunities.
Maintain accurate records, case notes and support plans.
Work collaboratively with partner agencies and stakeholders.
Promote equality, diversity and inclusion throughout service delivery.
Maintain professional boundaries, confidentiality and safeguarding standards.
Ensure compliance with organisational policies, procedures and best practice.

About You We are looking for a compassionate, resilient and motivated individual who is passionate about supporting vulnerable people to achieve positive outcomes.

We welcome applications from candidates with experience in:
Domestic Abuse Services
Housing Support
Homelessness Services
Mental Health Support
Family Support
Resettlement Services
Tenancy Sustainment
Community Outreach
Floating Support
Recovery Services
General Support Work Ideal Skills & Experience
Experience supporting vulnerable individuals, families or communities.
Understanding of domestic abuse, safeguarding and trauma-informed practice.
Excellent communication and relationship-building skills.
Ability to manage a varied caseload and prioritise effectively.
Strong administration and record-keeping skills.
Ability to work independently and as part of a wider team.
Professional, empathetic and non-judgemental approach.

Desirable

Experience with in domestic abuse, housing, homelessness, mental health or community support services.
Knowledge of risk assessment and support planning.
Full UK driving licence and access to a vehicle.

Benefits
NEST Pension Scheme
Health Cash Plan including counselling, dental and optical support
Gym and wellbeing discounts
Cycle to Work Scheme
Technology Purchase Scheme
Christmas Savings Scheme
Flexible Working Arrangements
Buy or Sell Annual Leave Options
Paid Time Off for Medical Appointments
Employee Recognition & Long Service Awards
Charity Worker Discounts
Employee Referral Bonus Scheme
Free Parking Why Apply?

This is more than just a job. It's an opportunity to help survivors of domestic abuse regain confidence,…